Recordify may not be able to connect to the selected service. Depending on the service, different remedies are possible. What service is it about?
Im using…
Amazon Music
The remedy also differs depending on the browser used. What browser is this about?
Im using…
Mozilla Firefox
The plugin may have been installed correctly, but could not be activated. Sometimes browsers also deactivate already installed plugins, or the message informing the user that a new plugin must be activated is overlooked. The following steps should reactivate the plugin:
Afterwards the browser should be restarted once, so that the plugin can be completely reloaded.
Google Chrome
The plugin may have been installed correctly, but could not be activated. Sometimes browsers also deactivate already installed plugins, or the message informing the user that a new plugin must be activated is overlooked. The following steps should reactivate the plugin:
Afterwards the browser should be restarted once, so that the plugin can be completely reloaded.
Microsoft Edge
Regarding extensions for Edge there is the following statement for developers from Microsoft:
Submitting a Microsoft Edge extension to the Microsoft Store is currently a restricted capability. Reach out to us with your requests to be a part of the Microsoft Store, and we’ll consider you for a future update.
Quelle: https://docs.microsoft.com/en-us/microsoft-edge/extensions/guides/packaging
As long as Microsoft doesn’t accept any additional extensions, we can’t offer an extension for Edge. Alternatively we recommend the use of Google Chrome and Mozilla Firefox. We provide extensions for these browsers.
Andere Browser
Other browsers are not explicitly supported by us. However, experience has shown that Chrome-based browsers such as Vivaldi or Opera also work with the Chrome extension. You can get it at the following URL in the Chrome WebStore:
https://chrome.google.com/webstore/detail/recordify-title-discover/kkgbclpocodjecojibeaaglcgndegljl
Google Play Music
The remedy also differs depending on the browser used. What browser is this about?
Im using…
Mozilla Firefox
The plugin may have been installed correctly, but could not be activated. Sometimes browsers also deactivate already installed plugins, or the message informing the user that a new plugin must be activated is overlooked. The following steps should reactivate the plugin:
Afterwards the browser should be restarted once, so that the plugin can be completely reloaded.
Google Chrome
The plugin may have been installed correctly, but could not be activated. Sometimes browsers also deactivate already installed plugins, or the message informing the user that a new plugin must be activated is overlooked. The following steps should reactivate the plugin:
Afterwards the browser should be restarted once, so that the plugin can be completely reloaded.
Microsoft Edge
Regarding extensions for Edge there is the following statement for developers from Microsoft:
Submitting a Microsoft Edge extension to the Microsoft Store is currently a restricted capability. Reach out to us with your requests to be a part of the Microsoft Store, and we’ll consider you for a future update.
Quelle: https://docs.microsoft.com/en-us/microsoft-edge/extensions/guides/packaging
As long as Microsoft doesn’t accept any additional extensions, we can’t offer an extension for Edge. Alternatively we recommend the use of Google Chrome and Mozilla Firefox. We provide extensions for these browsers.
Andere Browser
Other browsers are not explicitly supported by us. However, experience has shown that Chrome-based browsers such as Vivaldi or Opera also work with the Chrome extension. You can get it at the following URL in the Chrome WebStore:
https://chrome.google.com/webstore/detail/recordify-title-discover/kkgbclpocodjecojibeaaglcgndegljl
Spotify
The remedy also differs depending on the client used. Which client is involved in this case?
Im using…
- … the normal Desktop-Client
- … the Spotify client from the Windows Store
- … the web-client in the browser
Desktop-Client
anti-virus software
Experience shows that anti-virus programs like to block access to the spotify interface. In this case, we recommend temporarily disabling the security product. If this measure is successful, recordify and spotify must be added to the exceptions in the antivirus program.
Spotify ad blocker
There are programs that block advertising on Spotify. However, these programs also ensure that Recordify can no longer access the spotify interfaces. Such a program must be deactivated or even uninstalled before using Recordify, if deactivation is not possible.
Windows 10 Desktop – Client
anti-virus software
Experience shows that anti-virus programs like to block access to the spotify interface. In this case, we recommend temporarily disabling the security product. If this measure is successful, recordify and spotify must be added to the exceptions in the antivirus program.
Spotify ad blocker
There are programs that block advertising on Spotify. However, these programs also ensure that Recordify can no longer access the spotify interfaces. Such a program must be deactivated or even uninstalled before using Recordify, if deactivation is not possible.
Web-Client in the browser
For technical reasons, the browser interface of Spotify is not supported by Recordify. We recommend the Spotify desktop client instead.